Frequently Asked Questions
The answers to all your doubts.
1. What is meant by location?
A location represents a physical place, such as a restaurant, a sales point or an office. Having multiple locations allows you to play different music in different locations or different music in different areas of a single location. Each location needs a dedicated device (PC, smart phone or tablet) to play the music. One device can be connected to one location at a time. You can play the same music in all your locations or select a different mood for each.
2. If I have several rooms in one location, what should I do?
A location with several different rooms is a multi-room location. With the standard subscription you have the option of having a single access to which you can connect several devices in cascade (if the configuration is allowed by the devices themselves). If, on the other hand, you need to diversify the music in various rooms in the same location or cascade different devices, you need to activate several accesses. Each access has an additional cost. Ask our customer support for more information
3. If the web radio is only transmitted through the company website, what rights are to be paid?
In addition to the rights for the management of the radio, included in our service fee, if the radio is broadcast both on the Company's website and in its Sales Points, it will be necessary to pay both a webcasting license (for the web) and a public license (for the stores).
4. If I have a Radio in Store that is broadcast in my sales points, what rights do I pay to broadcast it on my company site as well?
In addition to the rights for the management of the radio, included in our service fee, if the radio is broadcast both on the Company's website and in its Sales Points, it will be necessary to pay both a webcasting license (for the web) and a public license (for the stores).
5. Technical guidelines
Administration interface
Our administration interface is web-based and supports all modern web browsers such as Google Chrome, Firefox, Microsoft Edge, Safari (v12 or later) and Internet Explorer 11. Running other browsers may cause the applications to not work properly .
Supported playback devices
- Our Custom Decoder
- Personalized decoder from Our Authorized Partners
- Raspberry Pi3 B + and Pi4
- Windows Player: Windows 10 or later
- IOS / iPadOS Player: iOS 12 or later, iPadOS 13 or later
- Android Player: Android 11 or later (we have also verified compatibility with Android 9 and Android 10)
- Amazon Alexa
- Sonos (as of 05/24 the new Sonos app requires the operating system on your tablet or smartphone to be updated to ios 16.0 or later or android 8.0 or later for proper functioning)
- An unlimited internet connection of at least 1 Mbps is required. We recommend that you perform the bandwidth speed test HERE.
- Playback devices must have at least 5GB of free storage space
6. Do you know the difference between COPYRIGHT and OTHER RELATED RIGHTS?
The copyright of a song belongs to the author, who decides how to use, reproduce, or distribute the work. If the author is registered with a collecting society, this society will collect the compensation and distribute it to the author [copyright].
If the artist decides to release the song with a record label, the label becomes the owner of the related rights to the recording of the song [related rights].
If the artist performs the song in public or broadcasts it on radio or TV, they become the owner of the related rights to the performance and dissemination of the work [related rights].
7. Se passo da musica soggetta a SIAE, SCF e LEA o altre Collecting alla musica Royalty Free cosa devo fare?
NULLA oltre a comunicare regolare disdetta delle precedenti licenze agli altri Enti di Gestione Collettiva del diritto d'autore e connesso (SIAE, SCF, LEA ecc). Nulla è dovuto a SIAE, SCF o LEA o ad altre Collector per il catalogo utilizzato attraverso Music Your Brand, in quanto i brani non sono rappresentati da questi enti di gestione collettiva.
E' disponibile una lettera liberatoria scaricabile direttamente dal player della location.
8. Radio In Store: what it is and what it is for.
The in-store radio is a modern and powerful marketing tool that offers numerous advantages to companies. Let's take a look at the strengths of this solution:
- Music customization: you can broadcast the music you want, according to the preferences of your customers, and program the broadcasting schedules.
- Exclusivity and quality: avoid the diffusion of competing commercial releases and unwanted music genres by offering a sound experience dedicated to your brand.
- Brand Empowerment: help improve customer perception of your brand by creating an environment that reflects your identity and values.
- Emotional Engagement: transmit emotional content that can arouse connection and emotional involvement in customers, making the experience more memorable.
- Promotion amplification: support and amplify your promotional initiatives by broadcasting advertising messages or special offers through in-store radio.
9. If I decide not to continue beyond the trial period, will I be charged anything? Do I need to do anything to cancel the service?
We confirm that at the end of the free trial period, no charges will be made to your account, as we did not request payment details during registration. If you decide not to continue with the service after the trial period, no action is required to cancel. You will simply no longer be able to access the service and use the in-store radio you have set up.
10. What precautions should I take before using the free Radio in Store app?
None in particular. Download the free Radio in Store app from App Store or Google Play, sign in with your login and password, and stream music and commercials in your location. Please check your phone's setting so that when you activate the screen saver our App will not be locked; change the setting on your smart phone or tablet if necessary. It is important to know that Google has imposed that apps/updates uploaded after January 1, 2022 must function “through” the Android 11.0 version of the device they are installed on. This means that if the Android operating system of your device is older than the 11.0 version you will need to update it in order to install our app. However, some older devices unfortunately do not even allow you to upgrade to Android version 11.0, so you will never be able to install this app onto them.
11. What can I do if my smart phone's Android operating system is older than the 11.0 version?
Google has imposed that apps/updates uploaded after January 1, 2022 must function “through” the Android 11.0 version of the device they are installed on. This means that if the Android operating system of your device is older than the 11.0 version you will need to update it in order to install our app; we have verified some compatibility with Android 9 and Android 10 as well. However, some older devices unfortunately do not even allow you to upgrade to Android version 11.0, so you will never be able to install this app onto them. In order to access your Radio in Store with older Android devices you can use the responsive version of the portal.
12. Can I use Music Your Brand with SONOS?
YES. With your SONOS speakers and systems it's possible. SONOS is the best wireless Home Sound System - a Wi-Fi network that fills your rooms with brilliant sound. Once the premium integration is activated, in the SONOS app, you can simply add MUSIC YOUR BRAND as a music service.
ATTENTION: SONOS APP UPDATE MAY 2024
The new Sonos app requires the operating system on your tablet or smartphone to be updated to this version in order to function properly:
- ios 16.0 or later android 8.0 or later
13. What music can I listen to with the personalized service?
You can listen to the music you want.
We give you access to hundreds of different moods created by our team of music experts or gives you the option to create an ad hoc one for your business (ask us how). A soundtrack (the musical mood) is an endless stream of music that is updated daily. A mood has no programming limits and is also perfect for every special occasion (Christmas, Halloween, etc.) to create the sound that best suits your business.
14. Can I broadcast my company's commercial advertisements and announcements?
Absolutely yes. Ask us how to do it: it's really simple. Your personalized radio is designed to broadcast commercials, announcements, jingles, time signal at the top of the hour: you just need to create the announcement. It is also possible for you to sell your advertising space to your suppliers or clients.
15. Can I customize and enrich my radio services?
Of course, our Radio in Store web service has potentially no limits of enrichment other than those of your imagination; ask us what you want and we'll do it. You can have commercials, jingles, liners, personalized time signals, news, weather, horoscope, surveys, etc.
16. What I have to do in caso of software update?
You don't need to do anything, we'll manage everything remotly.
17. Can I use my in store radio with the Google Home Assistant or with Amazon Echo?
Yes. You can use the service with Amazon's Alexa, though you need to create the appropriate SKILL first. Ask us how to do that.
As for ACTION-related services on Google Home, however, in February 2023 Google announced that it had discontinued the ability to listen to radios through its smartspeakers.
18. What actions are required in the event of changes or updates to the Radio in Store service?
All you need is an internet connection, a PC/tablet/smart phone, or else Google Assistant or Amazon Alexa and a sound system or pre-amplified speakers. Simply connect to our portal and/or download our dedicated app for iOS, Android, Windows 8 and 10. It is important to know that Google has imposed that apps/updates uploaded after August 1, 2018 must function “through” the Android 8.0 version of the device they are installed on. This means that if the Android operating system of your device is older than the 8.0 version you will need to update it in order to install our app. However, some older devices unfortunately do not even allow you to upgrade to Android version 8.0, so you will never be able to install this app onto them. As for the Windows operating systems for PC, the service is optimized for versions from 7 onwards. It is not possible to guarantee its operation in any of the earlier versions. If you do not want to use your PC, we can provide you with one of our pre-configured and customized set-top boxes on loan for use.
19. What bandwidth do I need in order to listen to in store radio?
Our signal compression can vary between 128 kbps and 256 Kbps in mp3/AAC++ depending on the bandwidth availability you have in the location where you want to receive Radio in Store. We recommend that you perform the band test by using the function found on this site.
20. If I use my own PC, do I need to install any software to receive my personalized radio?
No, to receive the radio it is not strictly necessary to install anything on company PCs, but if you prefer you can download our free APP.
In the case of star networks, the port on the firewall must be opened and nothing else. Alternatively, you can buy our decoder, which we will send you ready to use and already configured with the network parameters of each single location.
21. Can the Firewall cause problems with radio usage?
Yes certainly. The setting should be checked beforehand.
22. How much does the Music Your Brand fee cost and what is included?
Our service is a Radio in Store streaming with music, commercials and surveys for entrepreneurs. The fee includes commercial duplication licenses (not public broadcasting), the choice of customized music, and the preparation for the broadcast of commercials and surveys. Since this is a subscription service, the fee is per month for each location in which you play your customized in store radio. The recording of the commercials is not included.
23. If I have more than one location, what is the total cost of the Music Your Brand service?
The cost is obtained by multiplying the fees by the number of sales points, but if you have a location number equal to or greater than 5, we invite you to request a personalized estimate. The fee does NOT include broadcasting rights and related rights.
24. What rights are included in the Music Your Brand service fees for the sales point?
Only the rights to transmit the radio at the sales point, unless you are in the United States or Canada. Composers and musicians are paid for the music that is played in your company through their management companies (the so-called RELATED RIGHTS). You have to pay for public broadcasting licenses when you play music in your business, whether you play music from a radio, a CD player or through an online streaming service like ours.
25. Can I use Spotify or YouTube to play music in my bar/restaurant/store, school, etc.?
As specified in the agreement terms and conditions, Spotify Free and Premium accounts, as well as YouTube, are for personal, non-commercial use only. So, the answer is NO, even if you are regularly paying the broadcasting license and related rights.
26. Are public rights included in the Music Your Brand service fees?
No; they are subject to specific licenses and must be negotiated with the appropriate and competent territorial Companies/Bodies. Copyright and Related Rights concern public broadcasting or through websites/apps/social networks (via streaming, webcasting and/or podcasting) of any audio/video material. In the case of a location open to public, the rights must be paid whatever the media used (FM radio, CD, USB, In Store Radio, etc.). Contact Your PRO
